Introduction

October 2025

SMEONCALL is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you engage with our platform, whether as a Subject Matter Expert (SME), client, or visitor.

Data We Collect

We collect only the necessary personal data for delivering and improving our services. This includes:

Identification Data: Full name, job title, nationality, CV, professional experience.
Contact Details: Email address, phone number, LinkedIn profile, city and country.
Professional Information: Areas of expertise, work history, rates, project interests.
Usage Data: IP address, browser type, device data, and visit logs.
Communication Data: Any correspondence between you and SMEONCALL.
Financial Data: (If applicable) IBAN/bank account info for expert payments.
We do not knowingly collect sensitive personal data unless required and with your explicit consent.

Why We Collect This Data

We collect and process data for the following purposes:

To evaluate and onboard SME experts
To match experts with client opportunities
To facilitate communications between clients and experts
To issue invoices or process payments
To respond to inquiries or support requests
To analyze platform performance and improve services
To comply with applicable laws and regulations

How We Share Your Data

We may share your data with the following entities when necessary:

Clients seeking SME support
Payment processing providers
Website hosting and security service providers
Government authorities, if legally required

We will never sell your data to third parties.

Your Rights

Under UAE and international data protection standards, you may:

Request access to your data
Request correction of inaccurate data
Request deletion of your data (subject to legal constraints)
Object to certain types of processing
Withdraw consent at any time
Lodge a complaint with a local data authority

To exercise these rights, please email: privacy@smeoncall.com We may require identity verification before processing any request.

Data Security

We implement appropriate technical and organizational measures to secure your data, including:

Encryption of sensitive data
Secure cloud storage providers
Access restrictions for staff and vendors
Regular review of security protocols

Retention

Your data is retained for as long as necessary to fulfill the purposes outlined above or as required by law. You may request earlier deletion if there is no legal obligation to retain it.

Marketing Communications

You may receive emails or updates about services, platform improvements, or opportunities. You can unsubscribe at any time by clicking the unsubscribe link or emailing privacy@smeoncall.com.

Cookies

We use cookies to analyze traffic and personalize your experience. By using our platform, you consent to our use of cookies. You can manage cookie preferences via your browser settings.

International Transfers

If your data is shared with a client or expert outside the UAE, we will ensure that adequate data protection standards are met through standard safeguards and confidentiality agreements.

Governing Law and Jurisdiction

This Privacy Notice is governed by the laws of the United Arab Emirates. Any disputes shall be resolved exclusively in the courts of Dubai, UAE.

Contact Us

For any privacy-related inquiries, contact:

SMEONCALL Legal & Compliance

Email: privacy@smeoncall.com

[Insert Company Address, UAE]

Privacy Policy