As a trailblazer in the industry, SMEONCALL has defined and refined compliance protocols for expert networks. Compliance isn't just a requirement—it’s integral to our operations and culture. Our cutting-edge compliance infrastructure ensures that clients access actionable insights through methods that are structured, auditable, and transparent, all in line with the most stringent professional norms and industry best practices.
Our clients greatly trust our experts for their counsel—but they also understand that certain boundaries govern what these experts can divulge. Over the last ten years, we’ve invested heavily—both financially and in time—to build the industry’s most sophisticated compliance system. It empowers experts to manage conflicts and align with clients’ own protocols, and stands as a key competitive advantage for us.
SMEONCALL’s Compliance department includes over [X] professionals, led by [Name], who brings nearly [X] years of experience.
Every year, experts must complete our interactive, proprietary training module. These modules explain what counts as “confidential information” and underscore the importance of adhering to disclosure restrictions. Experts are reminded that even unintentional breaches could undermine research integrity and force clients to abandon significant work.
We proactively identify any potential conflicts. Through detailed profile assessments, we determine whether an expert is suitable for each project. Our system stores millions of such screening responses, enabling thorough conflict checks and ensuring integrity in expert-client interactions.
Our compliance protocols protect clients by minimizing the chance of accessing prohibited or confidential information and carefully regulating what client details are shared with experts. Custom safeguards screen expert engagements, ensuring that conflicts or employer-imposed restrictions are respected.
Our online “Project Oversight” tools let clients track their research initiatives live and apply their own compliance rules as needed. Through a compliance dashboard, client oversight teams can view expert bios, responses to profiling, past interaction history, set approval rules, and even craft custom compliance questions.
SMEONCALL’s framework also respects employer-imposed restrictions. Experts employed by an organization cannot engage in projects about their own employer. For lengthy or written assignments, employed experts (unless exempted) must secure written employer permission. We maintain a database of employer preferences to reinforce these rules.